Privacy Policy

Who we are

Car Detailing Mount Gambier is a mobile car detailing service operating in Mount Gambier, South Australia. This policy explains what we do with the information you give us through this website.

What we collect

We only collect what we need to quote and complete a detailing job:

• Your name, phone number and email address
• Your suburb or the location where the work would take place
• Vehicle details — make, model, type and condition
• The service you're after and your preferred date and time
• Photos of your vehicle that you choose to upload (up to 8 per request)
• Messages you send through the quote form or the website assistant
• Basic technical information such as your browser type, sent automatically by your device

Why we collect it

We use your information to:

• Prepare an accurate quote for your vehicle
• Contact you about your enquiry by phone, SMS, WhatsApp or email
• Schedule, confirm and manage your booking
• Keep a record of work performed and payments due
• Improve the information and services offered on this website

Your vehicle photos

Photos you upload are stored in private storage that is not publicly accessible. They are used to assess the condition of your vehicle so we can quote accurately.

We will not publish your photos on this website, on social media, or anywhere else without asking you first.

The website assistant

This website includes an AI assistant. It is clearly identified as an AI and is not a human operator. Conversations may be stored so we can follow up on your enquiry and improve the assistant's accuracy.

Messages you send to the assistant are processed by a third-party AI provider in order to generate a response. Please don't send payment card details, identity documents or other sensitive information through the assistant.

Consent to be contacted

When you submit the quote form you confirm you're happy to be contacted about that enquiry by phone, SMS, WhatsApp or email. You can ask us to stop contacting you at any time and we will.

Who we share it with

We do not sell your personal information. We share it only where it's necessary to run the service:

• Our hosting and database provider, which stores enquiries and photos securely
• Our AI provider, which processes assistant conversations to generate replies
• Email and messaging providers used to notify us of your enquiry
• Calendar software used to schedule bookings
• Anyone we're legally required to disclose information to

How we protect it

Enquiries and photos are stored in access-controlled systems. Customer records are not readable by website visitors, and photo storage is private. Access credentials for third-party services are held server-side and are never exposed in the website's code.

No system is completely secure, but we take reasonable steps to protect the information you give us.

How long we keep it

We keep enquiry and booking records for as long as we need them for business, accounting and legal purposes. If you'd like your enquiry and photos deleted sooner, contact us and we'll remove them unless we're required to keep them.

Cookies and analytics

This website uses only what's needed to function. If website analytics are enabled in future, they will be used to understand general traffic patterns and the performance of our pages — not to identify you personally.

Accessing or correcting your information

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we'll respond as soon as we reasonably can.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page.

Contact us about privacy

Email cardetailingmountgambier@gmail.com or call 0406 549 047.